Service area
Orders can be delivered to serviceable Indian PIN codes, subject to courier availability. If we cannot deliver an accepted order to your address, we will contact you and refund any amount collected for the cancelled order.
Processing and delivery
Orders are dispatched within 24 hours of order confirmation and successful payment. Dispatch means handing the parcel to the courier; it is different from delivery to your address. Delivery is estimated within 3–5 days after dispatch, subject to courier serviceability and disruptions. This is in addition to the dispatch time. We will communicate any delay affecting dispatch and help you with cancellation if the revised timing is unsuitable.
Charges
Shipping is free when the order’s merchandise subtotal after discounts is above ₹499. For an order of ₹499 or less, the shipping charge depends on the order value and will be displayed before payment. No shipping charge is added after the order is confirmed. Cash on delivery (COD) is not available.
Tracking
When available, tracking details are sent to the registered contact information. Courier scans can take up to 24 hours to update after dispatch.
Delays and failed delivery
Weather, holidays, remote locations, regulatory checks or courier disruption may affect estimates. Customers must provide a complete address and reachable phone number. Re-shipping after an incorrect address or repeated failed attempts may carry an additional charge.
Damaged or missing parcel
Report damage, an incorrect item or a missing item to support@diniara.com as soon as possible, preferably within 48 hours, with your order number and photographs. The 48-hour preference does not shorten the 7-day return-request window or limit applicable consumer rights. An unboxing video is helpful but is not compulsory. Keep the packaging while the issue is reviewed.