What happens next
- Submit the form or email us. The form gives you a request reference.
- Support verifies ownership through your registered email or mobile number. If you cannot access it, we offer a support verification route using proportionate account information.
- We remove the account and eligible associated data within 30 days after ownership verification, and email you when completed. If a specific legal hold affects limited records, we explain what remains and why.
You can withdraw the request by replying to support before deletion is completed. Once completed, deletion cannot be undone. Signing in later may create a new account and will not restore deleted information.
Data we delete
- App and linked website login accounts, active sessions and device notification tokens.
- Profile name, photo, contact details, saved delivery addresses and stored location details not required in a retained invoice or transaction record.
- Saved wishlist, account-linked shopping data, reviews and routine support messages, except evidence needed for an active dispute or legal obligation.
- Account-linked preferences and marketing contact information. We also request deletion of eligible data from service providers acting for us.
Deletion applies to your shared Diniara customer identity across the app and website. It does not affect other customers or catalogue products. Account closure is not a refund request; contact support about pending deliveries, refunds or wallet questions.
Limited data we may retain
| Record | Purpose and retention |
|---|---|
| Required invoices and transaction records | Only information required for tax, accounting and payment reconciliation. Where Indian GST rules apply, records are kept for 72 months from the relevant annual-return due date. A related legal proceeding or investigation may require longer retention, including one year after its final disposal where required by law. |
| Active disputes, fraud or security investigations | Only evidence necessary for the specific case, until it is resolved and any applicable legal retention period ends. We explain an applicable hold when processing your request. |
| Deletion request and verification correspondence | Up to 90 days after completion for confirmation and follow-up, unless required for a documented legal dispute. |
| Restricted backup copies | Eligible deleted data is removed from backups or made inaccessible for routine use within 90 days after completion. A restoration must reapply completed deletions before normal account access resumes. |
Retained records have restricted access and are not used to reactivate your account or for marketing. Payment providers may retain records independently under their own legal obligations; we remove eligible data we control and send applicable processor deletion requests.
Data on your device
Clear Diniara app storage or uninstall the app to remove local bag data, cached images and preferences. Clear diniara.com browser site data for local website data. These optional steps do not replace this account deletion request, and you can request deletion without reinstalling the app.
Questions or follow-up
Email [email protected] and include your request reference. Read our Privacy policy or contact Diniara support.