Account deletion and associated data
You can request permanent deletion of your Diniara app and website account and associated personal data at https://diniara.com/pages/account-deletion or by emailing [email protected] with the subject “Diniara account deletion”. No app installation or sign-in is required to submit the request. We verify ownership and aim to complete deletion within 30 calendar days after verification, explaining any delay and any necessary retention. The deletion page sets out the steps, data covered, consequences, service-provider handling and retention criteria. Uninstalling the app or signing out does not delete the account.
Data we collect
Depending on how you use the service, we may collect:
- Contact details you provide, such as name, email and phone number; delivery and billing addresses, and coordinates of an address you select when you place an order
- Order, cart, wishlist, return and customer-support information, including unboxing videos or photos you submit as evidence
- Account details, saved addresses, sign-in/session records and verification status used to secure your account
- Payment status and transaction references when payment features are used; card authentication details and UPI PINs must be entered only in the payment provider’s authorised interface
- Device, browser, IP address, cookie, security and usage information
- Marketing preferences and consent records
Why we use it
We use data to provide requested services, process and deliver orders, communicate transaction updates, prevent fraud, secure accounts, manage returns, comply with law, improve the store and send marketing only where permitted.
Sharing
Checkout uses Google Maps for address suggestions and PIN-code lookup. Your address search and PIN code are sent to Google to provide these features. We save the delivery address you confirm, its place reference and selected location with your order and saved address to support delivery. You can type the street address yourself, but the current form uses PIN-code or place lookup to fill city and state. Contact support if lookup fails. Location information relates to the address you select; precise device location is not required for ordinary checkout.
Diniara uses its commerce/account backend to manage customer identity, products and orders. Website and Diniara app account information may be linked for Diniara services. We share information needed to provide the service with relevant hosting, catalogue, payment, communication and delivery providers, including Razorpay for payments. This can include an address and phone number for delivery or an order reference for payment reconciliation. Payment providers apply their own privacy notices to information collected directly by them. We may disclose information where required by law or to investigate fraud and protect rights. We do not sell personal data.
Retention and security
We retain data only for as long as needed for the stated purpose, legal obligations, disputes and fraud prevention. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Cookies and choices
The website uses essential cookies for signed-in and guest order sessions, local storage for your shopping bag, wishlist and completed-checkout markers, and session storage to recover an interrupted checkout. Remember-me extends the sign-in session when selected. Clearing site data removes device-local selections and may sign you out, but does not erase server-side orders or account records. Blocking essential storage can affect these features. Hosting and security services may process technical request information to deliver and protect the website. We do not treat browsing as consent to receive marketing. If you allow advertising cookies, Meta Pixel sends Meta information about visits to public store pages and confirmed purchases (product identifiers, quantities, order value and currency, and a pseudonymous event reference) to measure and improve our Instagram and Facebook advertising. Meta may also receive browser, device, IP address and cookie information through its technology. We do not configure automatic advanced matching or send your name, email, phone number, delivery address or payment credentials in these events. Advertising tracking stays off until you choose Allow advertising cookies. Choose Decline to shop without it, or use Cookie preferences to change your choice later. Withdrawing permission stops future tracking; it does not delete information already received by Meta. See https://www.facebook.com/privacy/policy/ for Meta’s privacy policy.
Return videos and communications
Unboxing evidence is used to assess your request, prevent misuse and resolve disputes. Record only what is needed to identify the parcel and product; avoid filming unrelated people or private documents. Evidence is not used as advertising without separate permission. Marketing consent is separate from placing an order; you can ask support to stop marketing while essential order and security messages may continue.
Your rights
Subject to applicable law, you may request access, correction, updating or erasure of eligible personal data, withdraw consent where processing relies on consent, or raise a grievance by emailing [email protected]. We may verify identity before completing a request, but will not ask for your password or OTP. Financial, fraud-prevention and dispute records may need to be retained despite an account-deletion request; we will explain applicable limitations.
Children and updates
The store is not intentionally directed to children. A parent or lawful guardian should place orders for a minor. We may update this policy and will post the revised effective date and any notice required by law.
Google Maps address features are subject to Google Maps Terms of Service and Google’s Privacy Policy.