Premium collection orders
Premium artificial jewellery follows the same cancellation rules as other products. A premium label or price does not by itself make an order non-cancellable or introduce a cancellation fee. Mandatory consumer rights remain unaffected.
Before dispatch
Send a cancellation request to [email protected] with your order number and the contact information used for the order. Orders cancelled before dispatch carry no cancellation charge. A request is confirmed when we acknowledge that the order has been cancelled.
After dispatch
Once a parcel has been handed to the courier, cancellation may no longer be possible. Contact us for guidance; returns are limited to products received broken and supported by the required unboxing video under our Returns & Refund Policy. Refusing a delivery does not itself confirm a refund.
Cancellation by Diniara
We may cancel an order that cannot be fulfilled because of unavailable stock, an unsupported delivery address, a material listing error or a payment-verification issue. We will communicate the reason and refund amounts collected for the cancelled goods. We will not substitute an item or charge a higher price without your agreement.
Refunds for cancellations
Eligible prepaid cancellation refunds are returned to the original payment method. See our Returns & Refund Policy for the refund timeline and how to follow up. A pending payment authorisation may instead be released by your bank. For a full order cancelled before dispatch, the refund includes the prepaid amount for that order, including tax and delivery charges. Do not share a UPI PIN or pay a fee to receive a refund.