Are premium products artificial, and is their colour guaranteed?
Our premium collection is artificial/fashion jewellery selected with a focus on quality and finish. Premium describes the collection; it does not mean solid gold, silver, natural gemstones, hallmarking or independent certification. Check the specific product description for its materials, finish and any supported performance claims.
All our jewellery, including the premium range, is artificial jewellery. Colour and plating retention depend on wear, storage, skin chemistry and exposure to sweat, water, perfume, cosmetics and chemicals. Fading, tarnishing, scratches or plating wear can develop over time. We do not provide an unconditional or lifetime colour-retention, anti-tarnish or plating guarantee. Any specific written product promise or warranty disclosed before purchase remains applicable; this statement does not override that promise or mandatory consumer rights.
Is this real gold or precious jewellery?
No, unless a product page expressly says otherwise. The store focuses on artificial/fashion jewellery. Each listing describes its principal materials and finish.
How do I know if an item is available?
Only published, active products are displayed. Availability can change before checkout is completed.
Can I change or cancel an order?
Contact support immediately. We will try to help before dispatch; dispatched orders follow the applicable return policy.
How should I care for jewellery?
Keep it dry, avoid perfume and cosmetics, wipe after wear and store each piece separately. See the Jewellery Care page for details.
Can I return a product?
Our store accepts a return only for a product received broken, evidenced by a single, continuous, unedited unboxing video begun before opening the sealed package. Submit the request within 7 calendar days after delivery. Change-of-mind returns are not accepted. Read the Returns & Refund Policy for video requirements, review, return shipping and the mandatory consumer-rights exception.
What if payment is debited but the order is not confirmed?
Check My Orders and the checkout payment status before paying again. Contact support with your order or payment reference if the result is unclear. We investigate payment mismatches with the payment provider; never share an OTP, card security code or UPI PIN.
What are the delivery charges?
Shipping is free on merchandise subtotals of ₹499 or more, before GST. Below this threshold, shipping is ₹40 per order. Orders are prepaid; cash on delivery is not available.
When will I receive a refund?
Eligible refunds are processed to the original payment method within 5–7 business days after approval. Contact support with your order number if a refund is not reflected after that period.