Keep the glow

Jewellery care

Artificial jewellery is delicate. A few simple habits help preserve its finish, stones and settings.

Effective: 16 October 2026

Premium pieces need care too

All our jewellery, including the premium range, is artificial jewellery. Colour and plating retention depend on wear, storage, skin chemistry and exposure to sweat, water, perfume, cosmetics and chemicals. Fading, tarnishing, scratches or plating wear can develop over time. We do not provide an unconditional or lifetime colour-retention, anti-tarnish or plating guarantee. Any specific written product promise or warranty disclosed before purchase remains applicable; this statement does not override that promise or mandatory consumer rights.

Follow any material-specific instructions supplied with the item. Do not stretch adjustable jewellery repeatedly, pull chains or force clasps. Do not attempt chemical cleaning or re-plating without suitable advice. Proper care helps preserve appearance but cannot guarantee a fixed finish lifespan.

Wear with care

Put jewellery on after makeup, perfume, hairspray and lotion have dried. Remove it before bathing, swimming, exercising, sleeping or household work.

Clean gently

After wearing, wipe with a clean, soft and dry cloth. Do not use water, toothpaste, harsh cleaners, polishing chemicals or abrasive brushes.

Store separately

Keep each piece in its pouch or a soft-lined box, away from moisture, heat and direct sunlight. Fasten chains before storage and keep heavy pieces from resting on delicate stones or pearl fringes.

Natural variation

Hand-finished stones, beads and plating can show slight colour or pattern differences. These variations are not necessarily defects.

Need help?

Our support team can help with questions about this policy.

Contact us