Return eligibility
Contact us within 7 calendar days after delivery to register your return request. For change-of-mind returns, the item must be unused and unworn, with original tags, packaging, accessories and proof of purchase. A product-specific longer return period, if stated at purchase, takes precedence.
- Wrong product delivered
- Product arrives damaged or defective
- Eligible change-of-mind return in original condition
Items not eligible
For hygiene and customisation reasons, the following are not returnable unless defective, damaged or incorrectly supplied:
- Earrings where the hygiene seal or packaging has been opened
- Personalised, customised or made-to-order pieces
- Items showing wear, perfume, cosmetic marks, scratches or alteration
- Final-sale items clearly marked non-returnable before purchase
How to request a return
Email support@diniara.com with the order number, reason and supporting images. Contact us before sending the parcel so we can provide return instructions and the correct return address. Approved returns must follow those instructions. Any applicable return-shipping charge will be explained before the return is arranged and must be consistent with the terms disclosed at purchase.
Inspection and refund
We inspect returned items and communicate the approval or the reason for rejection. Approved prepaid refunds are returned to the original payment method. Approved refunds are processed to the original payment method within 5–7 business days after approval, depending on bank and payment-provider processing. If a refund has not arrived after that period, contact us with the order number and refund reference. We do not require an OTP, UPI PIN or payment to release a refund.
Cancellations
Request cancellation at support@diniara.com as early as possible. Orders may be cancelled without charge before dispatch. Once dispatched, an eligible order follows the return process. We may cancel for stock, pricing, payment, fraud-screening or delivery constraints and will refund prepaid amounts.
Consumer rights
Nothing in this policy limits rights available under applicable Indian consumer law for deficient, defective, counterfeit, incorrectly described or wrongly delivered goods. Hygiene, customisation and final-sale exclusions do not remove remedies for such issues.